Frequently Asked Questions (FAQ)

Hair Questions

Q: What is the difference between raw hair and virgin hair?

• Raw Hair: 100% unprocessed human hair, sourced from a single donor. It is the highest quality hair available, with a natural texture and unmatched durability.

• Virgin Hair: Hair that has been minimally processed to achieve a consistent texture or color, but it remains free of harsh chemicals and dyes.

Q: How long does the hair last?

• With proper care, our raw hair can last 3-5years, while our virgin hair can last up to a 2-3 years. Regular maintenance and using quality hair care products will extend the lifespan of your hair.

Q: Can the hair be colored or dyed?

• Yes! Both our raw and virgin hair can be colored or dyed. However, for the best results, we recommend consulting a professional stylist, especially for bleaching or lightening.

Q: How do I care for my extensions or wigs?

• Gently wash and condition your hair regularly using sulfate-free products. Avoid excessive heat styling, and always use a heat protectant. Store wigs properly on a mannequin head or in a satin bag when not in use.

 

Shipping Questions

Q: What are your shipping times?

• Virgin Hair & Pre-Made Wigs: 7–10 business days

• Raw Hair: 14 business days

• Custom Wigs: 28–30 business days

• In-Stock Items: Ship within 2–3 business days

Q: Do shipping times change during major sales?

• Yes, processing and shipping times may be extended during major sales due to high order volumes.

Q: How will I know my order is confirmed?

• After placing your order, you will receive a confirmation email with an Order Verification Form. This form must be completed before your order is processed and shipped.

Q: Do you ship internationally?

• Currently, we ship within the U.S. Stay tuned for updates as we expand to more locations!

 

Return Policy

Q: Do you accept returns or exchanges?

• No, all sales are final. Due to the nature of our products, we cannot accept returns or exchanges. Please ensure you double-check your order before completing your purchase.

Q: What if there’s an issue with my order?

• If you receive an incorrect or defective item, please contact us at info@r31nvented.com within 48 hours of delivery. Include your order number and photos of the issue, and we will assist you in resolving the problem.

 

General Questions

Q: How do I know which products are in stock?

• Check our In-Stock category! Items listed there are ready to ship within 2–3 business days. If the product is not in this category, it will follow our standard shipping timelines.

Q: Can I cancel my order?

• Orders can only be canceled if the Order Verification Form has not been submitted. Once your order is confirmed, cancellations are not permitted.

Q: How can I contact customer service?

• For any additional questions or concerns, email us at info@r31nvented.com We are happy to help!